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FAQs (Frequently Asked Questions)

Why use an insurance broker?

As an Insurance Broker
• We have the distinct advantage of being able to help our clients understand insurance.
• Determine the insurance options that are the best for our clients.
• Help clients to determine the amount of coverage they need.
• Help clients to set up long term insurance.


Why choose TIB as an insurance broker?

Because TIB cares about clients’ satisfaction, are well aware of what the market offers, and are well connect with most insurance companies.


Does dealing with insurance brokers mean paying additional premium?

Not necessarily. Insurance brokers do make a commission, which is loaded on the premium quoted by insurance company. However, discounted prices offers to brokers who are well connected with insurers and who understand client’s need, can offset commission. Nevertheless, brokers who can reach optimum cost efficient level in their operation can work with very low commission which hardly affects the premium.


Does dealing with insurance brokers mean paying additional premium?

Not necessarily. Insurance brokers do make a commission, which is loaded on the premium quoted by insurance company. However, discounted prices offers to brokers who are well connected with insurers and who understand client’s need, can offset commission. Nevertheless, brokers who can reach optimum cost efficient level in their operation can work with very low commission which hardly affects the premium.


What does CCHI policy wording mean?

CCHI is the government body responsible for overlooking the health insurance industry in collaboration with SAMA. CCHI have imposed minimum health coverage to be provided by all licensed insurance companies in Saudi Arabia. Customers and insurers can always negotiate better terms but must comply with the minimum.


What are the minimum requirements to obtain a health insurance quotation?

The client must provide the following:
• List of members to be insured including the DOB, nationalities, relationship, gender, and benefit category
• Copy of the company’s commercial registration
• Authorization letter to the appointed agent/broker


What is the minimum coverage provided under the CCHI policy?

Outpatient and inpatient upto a limit of SR 500,000 per members, Dental, Optical, Maternity, and several other additional benefits, such as Autism, Acute Psychiatric illness, etc.


Can we expand on the minimum requirement of CCHI?

Yes, for instance the client may choose a less deductible on outpatient services, or select a more comprehensive provider network. Limit for dental or optical services may also be increased from the minimum set by CCHI at SAR 2,000 for dental and SAR 400 for optical. The geographical scope can also be expanded to include emergency coverage outside the Kingdom.


Who pays for what, by that I mean employer and employee?

The employer is fully responsible for insuring his staff and their dependents, Saudis as well as None Saudis. Some schemes are designed to include coverage for direct parents of the employee in which case he is responsible for the premium payment.


Where do I go if I have a complaint on health insurance policy?

Refer to the website of Council of Cooperative Health Insurance www.cchi.gov.sa and click on the “Complaints” tab, then complete the complaint form online, and CCHI representative will investigate and contact you.


What are the different types of motor insurance cover?

Two types, Third Party Liability Cover and Comprehensive Motor Insurance Cover.


What is the minimum motor insurance requirement?

Third Party Liability Cover, which is an annual policy.


What to do when traffic accident occur?

Contact the Traffic Police or Najm Insurance Services to attend to accident and provide you with accident initial documents, then notify insurance company the following business day for further instructions. Also see “Claims Checklist” section.







 
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